ZUCH Accommodation Privacy Policy

Introduction

At ZUCH PTY LTD T/A ZUCH Accommodation, we are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data. By using our website, booking with us, or interacting with us through booking platforms like Booking.com, Expedia, Hotels.com, Airbnb, Agoda, Trivago, TripAdvisor, Vrbo, Priceline, Kayak, and Google, you consent to the processing of your data as described. If you disagree with any part of this policy, please do not use our services.

This Privacy Policy may be updated periodically. We will notify you of significant changes, and your continued use of our services signifies acceptance of those changes. For any questions about this policy or your data, please contact us using the details provided in the "Contact Us" section.

Who Are We?

ZUCH PTY LTD, trading as ZUCH Accommodation, operates as a self-catering accommodation provider located in Polokwane, South Africa. For privacy matters, please contact our Data Protection Officer (DPO) at dpo@zuchaccommodation.co.za.

The Information We Collect

We collect personal data necessary to manage bookings and provide our accommodation services. This includes:

- Name

- Address

- E-mail address

- Phone number

- Credit card information

- ID or passport number

- Records of interactions

- Travel information

- WhatsApp communications

- Booking information from third-party platforms (e.g., Booking.com, Expedia, Hotels.com, Airbnb, Agoda, Trivago, TripAdvisor, Vrbo, Priceline, Kayak)

- Information from Google services (e.g., Google Analytics for website usage data)

This information is used to facilitate and manage your booking and stay. We retain your data as long as necessary to fulfill these purposes and comply with legal obligations.

How Do We Collect Your Information?

We collect information directly from you through:

- Bookings made via our website

- Phone or email communications

- WhatsApp interactions

- Third-party booking platforms like Booking.com and similar platforms

- Google services such as Google Analytics for tracking website usage

We may also collect technical details such as IP addresses and browser information during your use of our website.

How Might We Use Your Information?

We use your data for:

- Processing and managing your booking and stay

- Providing information about our self-catering accommodation and services

- Improving our services based on feedback and usage data

- Complying with legal obligations related to bookings and guest interactions

If we use your data for marketing purposes, we will provide options for you to opt-in and opt-out of such communications.

How Do We Process Your Information?

We process your data to manage and facilitate your stay at our self-catering accommodation. We handle bookings and guest information directly through our internal systems and booking platforms.

Conditions for Sharing Your Information

We do not share or market your personal data without your consent. However, we may disclose information to:

- Service providers or partners as needed to complete transactions

- Booking platforms (e.g., Booking.com, Expedia) for managing your reservation

- Google services for analytics and improvements

- Authorities if required by law or to ensure safety

- Successors in the event of a change in ownership

Security of Personal Information

We implement reasonable security measures, including encryption and secure servers, to protect your data. Access is restricted to authorized personnel only. Despite these measures, no system is entirely secure, and you transmit data at your own risk.

Client Responsibility Advisory

We expect guests to be aware of their responsibilities regarding personal data and to ensure their interactions with us comply with relevant privacy laws.

Our Subscriber Policy

We use your contact information solely for communicating about bookings and related services. You can manage your preferences or unsubscribe from marketing communications at any time.

Keeping Data Accurate and Up to Date

We strive to keep your personal information accurate and up-to-date. You can update your information by contacting us directly. We will verify your identity before making changes to ensure the security of your data.

Retention of Personal Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy and in compliance with legal requirements.

Transfer of Personal Information Outside South Africa

Personal information may be stored on servers located outside South Africa. By using our services, you consent to such transfers and acknowledge that data protection standards in other countries may vary.

Limitation

We are not responsible for the privacy practices or policies of third-party websites linked to ours.

Contact Us

For questions about this Privacy Policy or our practices, please contact us at:

- Email: info@zuchaccommodation.co.za

- Phone: +27 81 025 1317

- Address: Unit 5, 47 Pafuri Avenue, Penina Park, Polokwane, 0699

Governing Law and Dispute Resolution

This policy is governed by South African law. Any disputes will be resolved through mediation or arbitration before pursuing legal action.

© ZUCH Accommodation 2024

ZUCH Accommodation Privacy Policy

Introduction

At ZUCH PTY LTD T/A ZUCH Accommodation, we take the protection of your personal information seriously. This policy outlines how we collect, use, and protect personal data provided to us or that we collect from you.

By using our websites, our API, or our services, either as a client or as a guest making a booking with one of our accommodation clients, you agree to this Privacy Policy.

This Privacy Policy may change periodically, so please check back for updates. Continuing to use our products or services after we make changes indicates acceptance of those changes.

If you have any questions about the policy or your data, please contact us using the details in the "Contact Us" section.

Who are we?

Our legal entity is ZUCH PTY LTD, trading as ZUCH Accommodation, registered in South Africa.

ZUCH Accommodation offers web applications and software to assist accommodation owners with managing their bookings. We supply solutions for front-office administration (Property Management System or PMS), connecting availability and rates to online travel agents (Channel Management), payment processing, and facilitating real-time bookings for our clients’ guests (Online Booking Engine).

The Information We Collect

Personal data is information that can be used to identify or contact a single person. We collect and process information needed to create or manage our clients’ bookings and business administration to provide our services.

This includes personal data that guests making bookings provide to our clients or to any online travel agency relating to a guest’s booking. It also includes data we, or our clients, are obliged to collect according to government regulations.

Personal data we process may include, but is not limited to: name, address, e-mail address, phone number, credit card information, ID or passport number, records of our interactions, and travel information.

We will hold your personal data on our systems for as long as is reasonable for contracting, fiduciary responsibilities, or statutory obligations.

How Do We Collect Your Information?

We obtain information from you directly when you communicate with us by phone, e-mail, or through our website. Examples might include inquiries about our service or signing up as a client, or when you have a query or report a website problem.

If you make a booking via the ZUCH Accommodation engine on our clients’ websites, we record and store that information for our client.

When you use our web services, we collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser versions, and operating system and platform. As a client, we collect your login information.

The travel agents or travel sites that take bookings on behalf of our clients (channel management integrations) pass guest information and travel arrangements to our clients via our interface.

When you use the services we connect to, e.g., payment providers, we collect the data required to conclude the transaction.

Our clients collect information about their guests that we store as part of our service.

How Might We Use Your Information?

We use data for the purposes of concluding a contract to which the data subject is a party. For example, processing guest data to secure a booking with an accommodation provider, or clients agreeing to use our channel management services.

As a client, to provide you with advice, notices, information, products, or services you expect from us. Or to tell you about other services or goods we may offer or integrate with, that are similar or complementary to the service we’re already providing you.

We might use your information for internal operations and product improvements, data analysis, or testing. Should we use information for research, statistical, or survey purposes, we aggregate the data in a manner that safeguards your personal and business anonymity.

We use data from third-party agents to facilitate payment processing, booking, and other services like guest communication, on behalf of our clients, as an agreed service.

How Do We Process Your Information?

We do not own or manage our clients’ booking information. We merely provide the software platform our clients use to process guest bookings and manage related business functions.

Our clients (the guesthouse, B&B, or hotel owner or manager) enter their information into our system directly and maintain that data themselves.

We deliver data between our clients and their online travel agent (OTA) connections. We also offer integrations to some third-party systems, e.g., Point-Of-Sale or Financial Accounting.

To provide these services, we must process your personal data as a guest or client and, from time to time, collect and use your personal data to contact you related to our support, training, or maintenance services.

While we advise our clients on best practices regarding data collection, we recommend that you review the privacy policy for the establishment you work with. Use of our products and services is based on acceptance of our terms of use and privacy policies.

Conditions for Sharing Your Information

Any data in our clients’ systems belongs to the client. We do not share or market any guest information. We only share or process data in a client system, with permission or written instruction from the client.

When clients do ask us to forward data to additional parties, for example, a third-party service like guest communication systems or an accounting package, we advise the client of their responsibility with regards to data protection compliance.

We ask any partners connecting to us via API or other integrations to sign a Non-Disclosure Agreement which prohibits the partner from porting data outside of the agreed terms between ZUCH Accommodation and the partner, or our client and the partner.

We may share your personal information with:

- An affiliate, in which case we will seek to require the affiliates to honour this privacy and personal information policy;

- Credit bureaus to report account information, as permitted by law.

We may disclose personal information if required:

- By a subpoena or court order;

- To comply with any law;

- To protect the safety of any individual or the general public; and

- To prevent the violation of our service terms.

We may need to disclose personal information to our employees who require the personal information to do their jobs.

If we undergo a change in ownership or a sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

Security of Personal Information

We take reasonable measures to secure your personal or payment information from accidental loss and from unauthorized access, use, or alteration. Generally, we use computer safeguards such as firewalls and data encryption.

We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We require our staff to review safety protocols and implement secure processes. Our technical team monitors security standards on employee workstations.

Please be aware that no security measures are perfect or impenetrable. We cannot control the actions of the recipients you connect to, who may forward them to other third parties or otherwise disclose them. The safety and security of your information also depend on you. Although we take efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to a website. Any transmission of personal information is at your own risk.

Some of our clients store guest data and other personal information offline, via our downloaded software. We do not accept responsibility for data breaches in the offline software environment as we have no control over access at these locations. We recommend that clients get professional advice to ensure their infrastructure and environment are secure.

Client Responsibility Advisory

We reserve the right to suspend a client connection with immediate effect where we suspect that data protection policies are being violated.

Our Subscriber Policy

We only communicate with our clients to advise on changes or updates to our system, or to provide educational material. Email addresses and personal data that individuals consent to provide us with are only used for contacting the individual with business-related information. We do not port private information to other data collectors.

Should an individual wish to no longer receive our correspondence, they can unsubscribe at any time.

Keeping Data Accurate and Up to Date

We will try to keep the personal information we collect as accurate, complete, and up to date as necessary for the purposes explicitly defined in this policy. From time to time, we will request you to update your personal information on our system.

You can review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

Retention of Personal Information

We will only retain your personal information for as long as we determine is necessary to fulfill the purposes explicitly set out in this policy, or for a period reasonably required in the legitimate interest of our business activities.

During the period of retention, we will continue to abide by our obligations. Unless explicitly directed otherwise, your access to our website or use of our services is deemed consent to retain records of the information outlined in this privacy and personal information policy.

Transfer of Personal Information Outside South Africa

We may transmit or transfer personal information outside South Africa to a foreign country. Personal information may be stored on servers located outside South Africa in a foreign country whose laws protecting personal information may not be as stringent as the laws in South Africa. You consent to us processing your personal information in a foreign country whose laws regarding processing personal information may be less stringent.

Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

Contact Us

If you have any questions about this

 Privacy Policy or our privacy practices, please contact us at:

- Email: info@zuchaccommodation.co.za

- Phone: +27 81 025 1317

- Address: Unit 5 47 Pafuri Avenue, Penina Park, Polokwane,0699